Thank you for shopping at Rukees.com. We value your trust and aim to provide quality products and a positive shopping experience. Please read this Returns & Refunds Policy carefully before making a purchase.
By placing an order on Rukees.com, you agree to the terms outlined below.
Due to the nature of our business, all sales on Rukees.com are final. We do not offer refunds, returns, or exchanges once an order has been processed or delivered.
This policy applies to all products sold on our website, including physical and digital items.
While all sales are final, we understand that issues may occasionally arise. We are committed to fairness and customer satisfaction and will make reasonable efforts to resolve legitimate issues, including:
- Items received in a damaged condition
- Items that are defective upon arrival
- Incorrect items received due to fulfillment error
To be eligible for a replacement:
- You must contact us within 7 days of receiving your order
- The item must be unused and in its original packaging (where applicable)
- Photo or video evidence of the issue may be required
Replacement requests are reviewed on a case-by-case basis, and approval is at our sole discretion.
We do not offer replacements for:
- Change of mind or buyer’s remorse
- Incorrect size, color, or preference chosen at checkout
- Normal wear and tear
- Delays caused by shipping carriers
- Items damaged due to misuse or mishandling after delivery
If you experience an issue with your order, please contact us promptly through our Contact Us page. Provide your order number and a clear description of the issue to help us assist you efficiently.
If a replacement is approved:
- Processing times may vary depending on product availability
- Replacement shipping times are subject to standard carrier timelines
We do not guarantee delivery dates for replacement items.
Rukees.com reserves the right to update or modify this Returns & Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
We encourage customers to review this policy before making a purchase.
Thank you for shopping with Rukees.com. We appreciate your understanding and support.