Thank you for shopping at Rukees.com. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.
Order Processing Time
- Orders are typically processed within 1–5 business days after payment is confirmed.
- Processing time does not include weekends or holidays.
- During peak seasons, promotions, or unforeseen circumstances, processing times may be extended.
Once your order has been processed, you will receive a confirmation email with shipping details (where available).
Shipping Methods & Delivery Time
Rukees.com works with third-party suppliers and fulfillment partners to deliver products to our customers.
Estimated delivery times may vary depending on your location, product type, and supplier, but generally fall within:
- Domestic Shipping (U.S.): 7–15 business days
- International Shipping: 10–25 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping Costs
- Shipping costs (if applicable) are calculated at checkout and displayed before you complete your purchase.
- Some items may qualify for free shipping, which will be clearly stated on the product page or at checkout.
Tracking Information
- Tracking details will be provided once available.
- Some orders may be shipped in multiple packages and may have separate tracking numbers.
- In certain cases, tracking updates may take several days to appear due to carrier processing.
Customs, Duties & Taxes (International Orders)
For international shipments:
- Customs duties, taxes, or import fees may apply depending on your country’s regulations.
- These charges are not included in the product or shipping price and are the responsibility of the customer.
Rukees.com is not responsible for delays caused by customs clearance.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to:
- Carrier issues
- Customs inspections
- Weather conditions
- Supplier or fulfillment delays
Rukees.com is not liable for shipping delays beyond our control.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate at checkout.
- Rukees.com is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Orders returned due to incorrect addresses may not be eligible for reshipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit:
- Contact us within 7 days of the delivery date (or expected delivery date)
- Provide your order number and supporting evidence where applicable
We will review each case individually and make reasonable efforts to assist.
Contact Us
If you have questions about shipping, your order, or delivery status, please reach out through our Contact Us page.
Thank you for shopping with Rukees.com. We appreciate your patience and support.